Onboard the portfolio.
We walk every property with you, document the quirks, agree on access. One day's work for any portfolio under ~15 homes.
Portfolio Care
Multiple properties. One number. One standard.
A standing relationship for property managers running luxury portfolios. Same Wallace pros across every home, predictable cadence, single point of contact.
The premise
For property managers who'd rather not think about it.
Portfolio Care is the largest version of what we do — recurring care across a portfolio of homes, with one number to text and one person on the line for everything.
We onboard the portfolio together: walk-through every home, document each one's quirks, agree on a cadence, set the access pattern. After that, you stop coordinating. Texts go to one inbox, the work happens, and you get one bill.
When something's urgent at one of the homes — guest checking in tomorrow, the door's stuck again, something's leaking — text us. Portfolio Care customers get priority response: we slot it in, no extra paperwork.
Green Hills manager, twelve homes. Shared list every Monday. By Friday, the list is shorter.
What's included
Plain about what comes with the work.
- Onboarding walk-through at every property — once
- Standing visit cadence per property (monthly, quarterly, or per turnover)
- Same Wallace pros across the portfolio — continuity matters
- One inbox, one accountable person (Matthew)
- Priority response for in-stay urgencies
- Consolidated monthly billing — one invoice, line-itemed by property
Three steps. Not five.
Set the cadence.
Per-property recurring window — could be monthly maintenance, could be turnover punch lists. Whatever fits the portfolio's rhythm.
Run it on autopilot.
You text the inbox, we handle it. Single monthly invoice, line-itemed. Priority on urgencies. The smallest part of your week.
The ones we get most.
What portfolio size makes sense for this?
Anything from 3 properties up. Below that, separate House Care arrangements often work better. Above 25 we'd want to talk about staffing — happy to discuss.
How does billing work?
Single monthly invoice, line-itemed by property and visit. Predictable monthly minimum based on portfolio size; overages billed at agreed rates.
What about emergencies in the middle of a guest stay?
Portfolio Care includes priority response — we'll triage by text within an hour during business days, and we have on-call coverage on weekends for active stays.
Can we white-label the work to our brand?
Yes. Wallace pros wear plain branded gear by default, but we can run unmarked for portfolio managers who prefer it. Happy to discuss.
How do payments work?
50% to confirm the project, 50% when the work is complete. Card on file with Stripe; you confirm each charge with a single text. We never see card numbers.
Are you licensed and insured?
Yes — fully licensed and insured. Happy to send certificates on request.
Other ways we work
All servicesOne number for all of them.
Next step
Stop coordinating.
Text us about your portfolio. We'll set up an onboarding walk-through and propose a cadence and a flat monthly number.